CIGNA Health Insurance Company Rating

Website – https://www.cigna.com
Located – Philadelphia, PA
Phone – 1-215-761-1000
Employees – 26,600
Revenue (bil.) – $17.623
Description – CIGNA is a Philadelphia-based health insurance company, providing health care plans to both business and individuals, that dates back to 1792. Competitors include Aetna, WellPoint and UnitedHealth Group. One of the top US health insurers, CIGNA covers nearly 12 million people with its various medical plans, which include PPO, HMO, point-of-service (POS), indemnity, and consumer-directed products. CIGNA also offers specialty health coverage in the form of dental, vision, pharmacy, and behavioral health plans, and it sells group accident, life, and disability insurance. Its customers include employers, government entities, unions, Medicare recipients, and other individuals in the US and Canada. Internationally, the company sells life, accident, and supplemental health insurance in parts of Asia and the European Union, and it provides health coverage to expatriate employees of multinational companies.

Source: http://www.mahalo.com

Reviews & Ratings

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received.

Anonymous’s Full Review of CIGNA Health Insurance Company

“Have had Cigna for three plus years but company getting ready to change to another. We have been very satisfied with Cigna. My wife had open heart surgery two years ago and everything was covered with no questions asked. If you follow the rules, they provide excellent coverage.”

Anonymous’s Full Review of CIGNA Health Insurance Company

“Once they admit the charges are covered, they pay (though slowly. Hospital just got insurance payment 6+mo after they billed Cigna! so slow that some of our providers are threatening us to send to collection, even if it’s Cigna’s fault). But they frequently make coverage errors (in-network/out-of-network, copay % listed in our enrollment document not honored, etc) in their favor that cost much time and effort to correct, usually takes 2-3 calls to fix their mistake (and sometimes a threat from our employer to fix it, as it is a group insurance through our employer). Service representative quality vary greatly depending on who you end up talking to. Some are mindless robots who can’t read beyond the scripts they are given to respond, while some actually do have a capacity to dig deeper and have things corrected. Either way, the number of mistakes they have made is unforgivable, for a company that has been in the business this long! (mistakes they make are worse than you would expect in a first-year startup insurance company with a buggy software!). unless you have 0% copay on all services, you must track their payment and coverage like a hawk, since so far, they have made more errors than processing claims correctly.”

Anonymous’s Full Review of CIGNA Health Insurance Company

“CIGNA handles routine approved claims fairly well. But when even the smallest thing is different or non-standard they drift into DUMMY mode and never recover. They say one thing today, another tomorrow. It’s a game of wild goose chase that never ends until you finally get tired and give up. They are horrible at handling anything but routine! Information sent to them is ALLWAYS lost. I would never recommend to my least friends. I’ve been fighting a +$500 claim for months now. Every time I call they want me to do something else before deciding if they’ll pay the claim.”

Source: http://insurance.freeadvice.com

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